Frequently Asked Questions

SHIPPING

How much is shipping cost ?

Yes, We ship worldwide, even if you are in US, CA, UK, AU, NZ and other countries we will ship. No more than 15 Days package will arrive directly to your address.

Do You Ship Internationally?

We provide cheap shipping cost starting from USD 135-235/ Unit ( Worldwide destination ) This fee does not include tax. Usually Duty tax will be charged at 5-12% of the total price on invoice. This is still an estimate, the exact cost depends on the government policy of each country. For more details you can ask the government in the field of taxation. We can only give estimation. Because that percentage could change sometime.

How to change of delivery details?

You can contact our Customer Service Team if we have already processed your order and you plan to change your delivery address.

PAYMENT

How can I pay for my order?

For information on Payment please complete the step order or you can email us or chat online with our customer service online .

I paid by transfer and the money has left my account, have you receive the funds?

International bank transfers can take up to 2-3 banking days to transfer into our account. If your order status has not changed please contact us here.

Order & Retunrs

Do you price match?

We do our best to keep our prices as low as possible. But if one of our competitors goes lower, we'll be more than happy to investigate matching their price. Keep in mind, though, that price-matching isn't always as simple as it appears. We like to make sure we're matching apples-to-apples when we compare prices, for example we shall only ever price match other online cycle retailers. Please contact us so we can advise you for each individual case.

Warranty Claims?

A) Please contact the manufacturer for all warranty claims. B) Warranty is valid minimal 12 months international warranty, please contact the manufacturer in regards to international warranty. C) For assistance with a warranty claim, please contact our customer service team via email.

Do I need an account to place an order?

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How we deliver your order?

The delivery of products purchased by you will be as follows: - Small items: Delivered to you using DHL, UPS, TNT, FedEx, Etc. - Large items: Delivered to you through Postal Service EMS, Etc.

Is there a warranty if I receive the damaged or lost items?

We give 90 days money back guarantee, if you are not satisfied with the items or accessories you received. Such as you get damaged items, wrong color, or lost items during shipping process, we are responsible for you. And we will process this within 1 business day.
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